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ManageEngine® Applications Manager Microsoft Dynamics CRM | ||
Dynamics CRM is Microsoft's fully integrated customer relationship management system that helps organizations attract and develop new profitable relationships with customers while managing ongoing relationships from a single operating platform. Microsoft Dynamics CRM offers both on-premise and cloud-based options, tight integration with Microsoft Office and Outlook, and all-out customization flexibility.
As a system administrator you need to be able to to respond quickly to critical events and prevent service outages. Applications Manager helps you track the set of counters that generate data about how various components perform as they run in the Microsoft Dynamics CRM environment. You can monitor the WMI Performance counters, Services, Transactions and Eventlogs for CRM Applications. You can get deeper insight into the performance of CRM's Authentication, Outlook Sync, e-mail Router, Discovery, Locator, Platform Services, Sandbox counters and Async Services.
Go to the Monitors Category View by clicking the Monitors tab. Click on Microsoft Dynamics CRM under the ERP Table. Displayed is the Microsoft Dynamics CRM bulk configuration view distributed into three tabs:
Availability tab, gives the Availability history for the past 24 hours or 30 days.
Performance tab gives the Health Status and events for the past 24 hours or 30 days.
List view enables you to perform bulk admin configurations.
Click on the monitor name to see all the server details listed under the following tabs:
| Parameter | Description |
|---|---|
Authentication Failures in Last Minute |
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| Claims Authentication Failures In The Last Minute | The total number of failed authentication requests processed per minute using claims. This counter measures the whole deployment including all organizations. |
| Config DB Windows Authentication Failures In The Last Minute | The number of unsuccessful authentication requests per minute that are processed by using Active Directory authentication credentials. This counter measures the entire Microsoft Dynamics CRM deployment including all organizations. |
| CRM Post Authentication Failures In The Last Minute | The number of unsuccessful authentication requests per minute that are processed by using Microsoft Dynamics CRM authentication credentials. This counter measures the entire deployment including all organizations. |
| Passport Authentication Failures In The Last Minute | The number of failed authentication requests per minute that are processed by using Microsoft account authentication credentials. This counter measures the entire Microsoft Dynamics CRM deployment including all organizations. This counter is CRM Online - specific. |
| Windows Authentication Failures In The Last Minute | The number of unsuccessful authentication requests per minute. There are several possible causes for authentication failure. For example, the user may have been authenticated successfully by Active Directory but Microsoft Dynamics CRM authentication failed to communicate with the Kerberos servers, or a token expired, or the user's credentials are incorrect. This counter measures the entire Microsoft Dynamics CRM deployment including all organizations. |
Outlook Sync Requests |
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| Current MAPI Sync Requests | The number of MAPI sync requests currently executing. |
| Current Offline Sync Requests | The number of offline sync requests currently executing. |
| Current Outlook Sync Requests | The number of Microsoft Office Outlook sync requests currently executing. |
| Total ABP Sync Requests | The total number of Address Book Provider (ABP) synchronization requests made from CRM for Outlook to a Microsoft Dynamics CRM server; a high count indicates a high client load on the Asynchronous Processing Service. |
| Total Offline Sync Requests | The total number of offline synchronization requests made from CRM for Outlook to a Microsoft Dynamics CRM server; a high count indicates a high client load on the Asynchronous Processing Service. |
| Total Outlook Sync Requests | The total number of ABP Sync Requests and the Offline Sync Requests; a high count indicates a high client load on the Asynchronous Processing Service. |
| Total Succeeded Offline Sync Requests | The number of successful offline synchronization requests made from CRM for Outlook to a Microsoft Dynamics CRM server; a count that is much lower than the total number of offline synchronization requests may indicate a problem with clients that try to synchronize with the server. |
| Total Failed Offline Sync Requests | The number of failed offline synchronization requests made from CRM for Outlook to a Microsoft Dynamics CRM server. This is calculated from 'Total Offline Sync Requests' and 'Total Succeeded Offline Sync Requests' . A count greater than 'Total Succeeded Offline Sync Requests' or a count close to 'Total Offline Sync Requests' may indicate a problem with clients that try to synchronize with the server. |
Services |
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| Name | The name of the service. Note that the display name and the service name (which is stored in the registry) are not always the same. |
| Start Mode | The Start mode of the service. The different start modes are:
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| State | The current state of the base service. The values are: Stopped, Start Pending, Stop Pending, Running, Continue Pending, Pause Pending, Paused, Unknown. |
| Parameter | Description |
|---|---|
Server |
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| Number of Organizations | The number of organizations that are currently active. |
| Failed Internal Organization Service Requests | The total number of failed web service requests to Microsoft Dynamics CRM InProc calls that are made by applications that use the methods described in the Microsoft Dynamics CRM SDK. |
| Failed Organization Service Metadata Requests | The total number of metadata requests received by the Microsoft Dynamics CRM Organization Web Service that failed because of a time-out or other SOAP failure. |
| Failed Organization Service Requests | The total number of requests to the Microsoft Dynamics CRM Organization Web Service that failed because of a time-out or other SOAP failure. |
| Failed Report Render Requests | The number of requests to render Microsoft SQL Server Reporting Services reports that failed because of a time-out or error. |
| Script Error Reports | The total number of error reports generated by the web client and CRM for Outlook. This counter is reset weekly to zero. This counter is an indicator of high script error frequency. If a large number of error reports are received in a short time, the operations team should investigate to determine which pages are producing errors. We recommend that you set a monitoring alert to notify you if there are more than 500 error reports in a 10-minute period. |
| Parameter | Description |
|---|---|
Discovery Service |
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| Failed Discovery Service Requests | The number of requests to the Microsoft Dynamics CRM Discovery service that are unsuccessful for any reason. For example, a request may fail because the requesting party is not recognized as a user in the organization. A high count may indicate that the system is possibly under a denial-of-service (DoS) attack, or there is some problem with the Discovery service configuration. |
| Successful Discovery Service Requests | The number of requests to the Microsoft Dynamics CRM Discovery service that completed successfully. |
| Total Discovery Service Requests | The total number of requests (successful and unsuccessful) received by the Microsoft Dynamics CRM Discovery service. This counter can be used to track traffic patterns for Discovery service capacity planning. |
Locator Service |
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| Failed Cache Flush Requests | The number of LocatorService cache flush requests that were unsuccessful for any reason. For example, a request may fail because it was for an invalid cache entry, or the cache may not flush because of an incorrect cache state. A high count may indicate a problem with the LocatorService cache, or a problem with the connection to CONFIG_DB. For information about the cause, review the event log for errors. |
| Total Cache Flush Requests | The total number of successful LocatorService cache flush requests that have been received. |
Router Service Request |
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| AppFabric Request Timeout | The number of time-outs seen making requests to Windows Azure. |
| Router Request Faulted | The number of requests made on the faulted channel to the router. |
| Router Request Received (Throughput) | The number of requests received by the router. |
| Router Request Timeout | The number of time-outs seen making requests to the router. |
Platform |
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Average Time Of Import Request |
The average time that is required to process Microsoft Dynamics CRM data import requests. Import requests are resource-intensive SQL Server operations. If the average time is too high and the number of concurrent imports is high, some organizations may have to be moved to a different deployment. Also, you may want to consider processing import jobs during a maintenance window to reduce the performance effect on users. |
Number Of Import Requests Per Hour |
The number of import requests that have been submitted by organizations in the deployment in the past hour. This counter is useful to indicate how many import requests are being processed concurrently. |
Number Of Publish Requests Per Hour |
The number of requests that have been submitted by organizations in the deployment in the past hour. This counter is useful to indicate how many publish requests are being processed concurrently. |
| Parameter | Description |
|---|---|
Sandbox Host |
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| Worker Processes Crashed Percentage | The percentage of Sandbox Worker processes that have crashed. |
| Worker Processes Terminated Percentage | The percentage of Sandbox Worker processes that have been terminated due to excessive resource usage or no response. |
| Active Assemblies | The number of plug-in assemblies currently in use. |
| Active Organizations | The number of organizations that currently have a Sandbox Worker process active. |
| Active Plugins | The number of plug-ins currently in use. |
| Handles | The total handle count used by all Sandbox Worker processes. |
| CPU Usage Percentage | The total CPU percentage used by all Sandbox Worker processes. |
| Assembly Cache Hits Percentage | The assembly cache hit rate percentage. |
| Assembly Cache Usage Percentage | The percentage of the total assembly cache disk space that is in use. |
| Execute Failures Percentage | The incoming execution failure rate percentage in the Sandbox Host. |
| SDK Failures Percentage | The outgoing Request failure rate percentage in the Sandbox Host. |
| Assembly Cache Disk Space (KB) | The total disk space used by all plug-in assemblies in the assembly cache, in KB. |
| Memory Usage (MB) | The total memory used by all Sandbox Worker processes, in MBytes. |
Sandbox Client |
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| Execute Failures Percentage | The outgoing execution failure rate percentage in the Sandbox Client. |
| SDK Failures Percentage | The incoming SDK Request failure rate percentage in the Sandbox Client. |
| Parameter | Description |
|---|---|
Async Services |
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| Active Organizations | The total number of organizations in the Microsoft Dynamics CRM deployment that are actively being polled by the Microsoft CRM Asynchronous Processing Service. |
| Total Organizations | The number of organizations being monitored for the entire Microsoft Dynamics CRM deployment. |
| Capacity Per Organization | The number of asynchronous operations to be removed from the processing queue that are currently allocated to an organization. |
| Items In Memory (high) | The maximum number of asynchronous operations to hold in memory for processing. |
| Items In Memory (low) | The threshold of asynchronous operations to trigger loading of additional operations. |
| Threads In Use | The number of threads currently employed in the processing of asynchronous operations for all organizations in the deployment. |
| Total Operations Failed | The total number of asynchronous operations that failed for all organizations in the deployment. |
Event Log from the Dynamics CRM Application can be monitored by creating EventLog Rules in Applications Manager.
| Parameter | Description |
|---|---|
Events |
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| Rule Name | The name of the event log rule |
| Log File Type | The Log File Type - Application, system, security, file replication service, DNS Server or directory service. |
| Source | The Application which created the event. |
| Event Id | The Event ID associated with the Event Log File. |
| Type | The Event Type - Error, Warning, Information or Event of Any Type. In case of Security Events, the types would vary between Success Audit and Failure Audit. |
| User Name | The system component or User account that was running the process which caused the event. |
| Description | A description of the event. |
| Generated Time | The time when the event entry was submitted. |
See Also
Creating New Monitor - Microsoft Dynamics CRM
Siebel Monitor |
Middleware Portal |