Installing and Uninstalling

The following are the Applications Manager product Installations.

• Free Edition

• Professional Edition (Trial/Registered)

• Enterprise Edition (Trial/Registered)

Free Edition: This allows you to monitor Five monitors (This excludes the Monitors added by default). The Free Edition never expires and you get most of the functionality of Professional Edition. See the difference between Free Edition and Professional Edition.

Professional / Enterprise: You can avail 30 days of evaluation with no restrictions on number of monitors. Professional Edition allows you to monitor up to 250 monitors. Enterprise Edition allows you to monitor more number of servers and applications in a distributed setup. You can configure independent Applications Manager installations to monitor resources and then collectively view the data of all the independent Applications Manager installations ("Managed Server") from a single central installation ("Admin Server").

Professional / Enterprise : This is the registered version of the product. ManageEngine provides the Registered user file after you purchase the product. To get the registered user file, e-mail to sales@manageengine.com.

To know the comprehensive difference between Free, Professional and Enterprise Edition features, visit our website - Feature Comparision.

To install Applications Manager in Windows (.exe)

To install Applications Manager in Linux (.bin)

Troubleshooting Installation

Uninstalling Applications Manager

To Install Applications Manager in Windows (.exe)

1. Download and execute the .exe file. The Installation Wizard is displayed.

2. Click Next at the Welcome Screen to continue.

3. Read the license agreement and click Yes.

4. Select the language in which you wish to install Applications Manager. The options are English, Simplified Chinese, Japanese, Vietnamese, French, German, European Spanish, Korean, Hungarian and Traditional Chinese.

5. The next screen prompts you to select the product edition (Free Edition, Professional Edition, Enterprise Edition). Select the edition you wish to install.

6. If you select Enterprise Edition, specify if you want to install Applications Manager as an Admin Server or a Managed Server. If you have choosen to install the Free or Professional Edition, continue to step 7. If you wish to install Applications Manager as a Managed Server, enter the associated admin server Host name and SSL port number. If a proxy server is needed to contact the admin server from the Managed Server machine, enter the Host name, Port number, username and password of the proxy server.

7. Provide the location where the Applications Manager should be installed in your machine. Click Browse to provide a different location of installation. Click Next.

8. Specify the name of the new Applications Manager Folder to be placed in the existing Program Folder. The default name is ManageEngine / ManageEngine Applications Manager 11. Click Next.

9. Specify the Webserver port. By default, it is 9090. This is the port at which you will connect the web client.

10. Specify the SSL Port, which is 8443 by default.

11. You can enter your details - Name, e-mail ID, Phone, Company Name and Country to Register for Technical Support. This step is optional. Click Skip or Next. The option to select the database will be given after the files are extracted. The database type in the current settings can be ignored if you plan to use MS SQL.

12. A window displays the current settings for you to review before copying the program files. If you wish to review or change a setting, click Back. If you are satisfied with the settings, click next to begin copying the files. The wizard starts installation.

13. If you have chosen to install the Professional Edition of Applications Manager, you can opt for either the 30 day Trial Edition or the Registered version. If you select Registered User, the next screen will prompt you to select the registered license file from your system.

14. Select the Database back-end support -

• PostgreSQL- PostgreSQL is bundled with the product. Hence, you do not have to set it up.

• Microsoft SQL Server (version 2005, 2008, 2012) - If you select Microsoft SQL Server, you need to select if it is based on SQL Authentication or Windows Authentication. If it is based on SQL Authentication, enter the Host Name, Port Number, Database Name, User Name, Password of the SQL Server. If it is based on Windows Authentication, enter the Host Name, Port Number, Database Name of the SQL Server and the User Name , Password of the machine in which SQL Server is running. Also provide minimum privileges required - The user account should be the DB_Owner of the created Database.

15. Setup completes the installation of Applications Manager.

To Install Applications Manager in Linux (.bin)

1. Download the product for Linux.

2. Execute the downloaded file. The Installation Wizard is displayed. Click Next to continue. Read the license agreement and click Next.

3. The next screen prompts for the product edition (Free Edition, Professional Edition, Enterprise Edition). Select the preferred edition to install. If Professional - is selected, follow the below given steps.

4. Select the language in which you wish to install Applications Manager. The options are English, Simplified Chinese, Japanese, Vietnamese, French, German, European Spanish, Korean, Hungarian and Traditional Chinese.

5. Choose whether it is trial or registered. If registered, the next screen will prompt you to select the registered license file from your system.

6. Specify the port at which web server has to be started. By default, it is 9090. This is the port at which you will connect the web client.

7. Select the Database back-end support - PostgreSQL (Bundled with the product. No Setup required) or Microsoft SQL Server (version 2005 and 2008).

8. If you select Microsoft SQL Server, you need to select if it is based on SQL Authentication or Windows Authentication. If it is based on SQL Authentication, enter the Host Name, Port Number, Database Name, User Name, Password of the SQL Server. If it is based on Windows Authentication, enter the Host Name, Port Number, Database Name of the SQL Server and the User Name , Password of the machine in which SQL Server is running. Also provide minimum privileges required : The user account should be the DB_Owner of the created Database.

9. Provide the location where the Applications Manager should be installed in your machine. Click Next.

10. Current Settings is displayed in the next screen. If you need to make changes, click Back, else click Next to continue installation.

11. Click Finish to complete the installation process.

12. If you had selected Free License, follow the steps from 4 to 9 .

13. If you had selected Enterprise Edition, choose if you want install applications manager as Admin server or Managed server.

14. If you had selected Enterprise Edition - Admin Server, next you have to enter the Admin server host name, Port number and SSL Port number. Then follow the steps from 4 to 9.

15. If you had selected Enterprise Edition - Managed Server, enter the associated Admin server Host name and SSL port number. If a proxy server is needed to contact the admin server from the Managed Server machine, click on the proxy server check box. In the next screen, enter the Host name, Port number, User Name and Password of the proxy server. Then follow steps from 4 to 9.

16. You have an option to fill up a registration form for Technical Support.

17. Finally, select if you want to view the ReadMe file or click Finish to launch Applications Manager immediately.

Trouble Shooting Installation

In case of any errors during installation, follow the steps given below to produce the logs files (applicable only for Linux).

1. Create a text with the same name as that of the installer and with extension as ".sp". i.e, For <File Name>.bin, create a text file named <File Name>.sp
   
   Example: If the file name is ManageEngine_ApplicationsManager_11_linux.bin, create a text file named ManageEngine_ApplicationsManager_11_linux.sp

   
   

2. Open the ".sp" text file in an editor, add is.debug=1 as the content.

3. Save the ".sp" text file in the same directory where the binary file resides.

4. Change to the directory where the binary file is present by executing cd command

5. Invoke the installer as ./<File Name>.bin -is:javaconsole -is:log log.txt

6. The above command will create the log file named log.txt. Mail the log file to appmanager-support@manageengine.com.

Uninstalling Applications Manager

Windows:

1. Shut Down Applications Manager (Make sure that the ManageEngine ApplicationsManager service is stopped if installed as a Windows service)

2. Open a command prompt as an administrator [ Command Prompt -> right click --> Run as administrator], go to Applications Manager Home directory
( by default it is C:\Program Files\ManageEngine\AppManager ) and execute the below commands,
 
   shutdownApplicationsManager.bat
  
   shutdownApplicationsManager.bat -force

3. Exit out of the command prompt and close all files, folders opened in the Applications Manager Home directory

4. Click Start > Programs > ManageEngine Applications Manager > Uninstall Applications Manager

5. Also from Control Panel > Add/Remove Programs.

Linux:

1. From the command line, go to Applications Manager Home directory ( by default it is /opt/ManageEngine/AppManager ) and execute the below commands
 
  sh shutdownApplicationsManager.sh

  sh shutdownApplicationsManager.sh  -force

2. Exit out of the command prompt and close all files, folders opened in the Applications Manager Home directory

3. Execute the command ./uninstaller.bin from the AppManager/_uninst directory.

Note: You can uninstall Applications Manager via Command Line also. Type the following command in the command prompt: ./uninstaller.bin -console Execution of this command would take you through the uninstallation process.

Manually uninstalling Applications Manager

Refer the steps in the below link,

http://apm.manageengine.com/manually-uninstall-Applications-Manager.html