Log a Ticket

ServiceDesk Plus is a web-based Help Desk and Asset Management software, offered by AdventNet.

This action will send a Trouble Ticket to ServiceDesk Plus, in the event of an alarm. To create a Ticket action, follow the steps given below:

1. Select the New Action link from the top menu.

2. Click Log a Ticket under the Actions menu in the left frame. This opens the Configure Ticket Details screen.

3. Enter the name of the Ticket.

4. You can choose log a ticket action based on REST API Key or Credential. If SDP is above version 9, then REST API is recommended.

5. Choose the Category, Priority and Technician to whom the ticket should be assigned, these ticket details will be tagged with the generated tickets.

6. Enter the title of the ticket, the title supports the usage of replaceable tags. You can add alarm variables to the title, by selecting those from the combo box.

7. Give the description of the mail content. The description also supports passing alarm variables as replaceable tags

8. Choose the format of the message: HTML, Plain Text or Both.

9. You can choose whether to append the alarm message that was generated, to the trouble ticket.