Easy Upgrade Option

Applications Manager's Easy Upgrade feature ensures users have access to the latest Applications Manager versions and can automatically upgrade to the latest service packs easily. The complexity of upgrading managed servers with the latest software upgrades can also become tedious as the number of managed servers in your system grow. The Easy Upgrade option helps you upgrade your managed servers from a centralized dashboard.

To use Easy Upgrade features in your Applications Manager setup, you need to first enable the option in the Admin Tab, under Global Settings.

Here is how you can perform:

• Easy Upgrade in the Enterprise Edition - Upgrading the Admin Server | Upgrading your Managed Servers

• Easy Upgrade in the Professional Edition

Easy Upgrade in the Enterprise Edition
In the Enterprise Edition, users can upgrade their managed servers once the admin server is upgraded. You can see the running version of each of your Managed Servers from the Admin Server.

• Upgrading the Admin Server -

• A link to download the latest version of the product will be displayed in the About page along with the latest compatible version.

• Click Download and the latest Applications Manager PPM will be downloaded into your machine.

• Once the download is completed, an Upgrade now link appears in the About page near the latest compatible version.

• Click Upgrade now to upgrade your setup. Applications Manager displays the message "Software Patch Upgrade is initiated. Service will be shutdown shortly. Please reconnect this web console after 15 mins." and begins upgrade.

   

  Note: In a Failover setup, Easy Upgrade will be performed on secondary server first. Once the secondary server is upgraded to the latest version, the primary server will perform self-upgrade to the latest version.

   

• Upgrading your Managed Servers - You can initiate upgrade action for all managed servers in bulk from the Admin Server, once the admin server is upgraded.

• Click on Managed Servers link. This will take you to the Managed Server page from where you can configure the Managed Servers. The Managed Servers table displays running version of each of the managed servers. The table also displays the syncing , download and upgrade status of the managed servers.

• If the latest complatible version has not been downloaded, you can select the managed server and click Download Now to download the latest compatible version.

  Note: If the required version patch is already downloaded, then the Upgrade Link will appear. If not, go to AppManager11/working/patches/ folder where you can find a folder with the latest build number inside which you can find the latest PPM.

• Once the download is completed, Select the checkboxes of the managed servers that you wish to upgrade and an click the Upgrade Now link. This upgrades the selected managed servers to their latest version. The icons used to display the download and upgrade statuses are as follows:

  - Download / Upgrade Completed

  - Download completed and ready for Upgrade.

  - Download / Upgrade in Progress.

Note: While performing upgrades in the Enterprise Edition, remember to upgrade all instances at once.

Easy Upgrade in the Professional Edition

• Click Download and the latest Applications Manager PPM will be downloaded into your machine.

• Once the download is completed, an Upgrade now link appears in the About page near the latest compatible version.

• Click Upgrade now to upgrade your setup. Applications Manager displays the message "Software Patch Upgrade is initiated. Service will be shutdown shortly. Please reconnect this web console after 15 mins." and begins upgrade to the latest version.

How to take a backup before upgrade?

• Stop the Manage Engine Applications Manager service from Start-> Run -> services.msc (For Linux servers execute < sh shutdownApplicationsManager.sh > command from 'AppManager Home' location).

• Via command prompt, execute the < shutdownApplicationsManager.bat -force > command from the 'AppManager Home' folder. Click here to see the screenshot. (For Linux servers execute < sh shutdownApplicationsManager.sh -force > command from 'AppManager Home' location).

• Go to the 'AppManager Home'\support\ folder and delete all old support files  (files with extension as .gz or .zip).

• Go to the 'AppManager Home'\working\webclient\ and delete the 'temp' directory.

• Go to the 'AppManager Home'\ and delete the old logs folders (example: logs_old or logs_date or logs.zip). Also delete logs folder under 'AppManager Home\working\' location. (Do not delete the 'logs' folder as it may be useful if any issues occur post upgrade, delete only old logs folders if present)

• Go to the 'AppManager Home'\working\ and delete hs_err_pid<xxxx>.log files & java_pid<xxxx>.hprof files if present (where xxxx can be any process id).

• Go to the 'AppManager Home'\working\heapdump\ and delete the contents in that directory.

• Go to the 'AppManager Home'\working\backup\ and delete the backups which are older than last one month. (If there is no backup then proceed to next step).

• Take a complete backup of 'AppManagerHome' folder. After that close all the explorer & command prompt windows.

• If you are using Microsoft SQL server backend then connect to the corresponding SQL server & take the backup of Applications Manager database.